Frequently Asked Questions (FAQ)

What does Fluf sell?

Fluf offers baby clothing, newborn essentials and selected gifting options. Our current collection includes bodysuits, frock sets, rompers, baby caps and newborn sets.

What sizes does Fluf offer?

Available sizes depend on the product and design. Our current collection includes selected sizes from 0-3 months up to 12-18 months. Please check the individual product page for the sizes currently available in a particular design.

Do all designs come in the same sizes?

No. Size availability varies by product and design. Only currently available sizes will be shown on the relevant product page.

How do I choose the right size?

Use our Size Guide as a general reference. Babies grow at different rates, so if your little one is between two sizes, choosing the larger size may provide a more comfortable fit. You can also contact us on WhatsApp before ordering.

Do you deliver across Pakistan?

Yes. Fluf delivers across Pakistan.

How long does delivery take?

Estimated delivery is 1-3 working days in Lahore and 3-5 working days in other cities in Pakistan. Courier delays, public holidays or circumstances outside our control may occasionally affect these timelines.

What are the delivery charges?

A flat delivery fee of PKR 225 applies to orders across Pakistan.

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available on eligible orders.

How can I place an order?

You can place an order through fluf.pk. You can also contact Fluf on WhatsApp at 0326 4359244.

Can I exchange an item if the size does not fit?

Yes. You can request an eligible size exchange within 7 days of receiving your order, subject to replacement size availability. For customer-requested size exchanges, the customer is responsible for the return and replacement delivery charges.

Can discounted products be exchanged?

Yes. Eligible discounted products may be exchanged within 7 days, subject to product or size availability. The customer is responsible for the applicable return and replacement delivery charges. Cash refunds are not provided for discounted or sale items.

Can I return an item if I change my mind?

Yes, eligible items may be returned within 7 days of delivery. The product must be unused, unworn, unwashed, in its original condition and have original tags attached. Change-of-mind returns are not eligible for cash refunds and may be handled through an exchange or Fluf store credit.

What if I receive the wrong product or a damaged item?

Please contact Fluf as soon as possible. If Fluf sends an incorrect item or the product arrives damaged, we will review the issue and, once verified, cover the return and replacement delivery charges. Photos or a short video may be requested.

Do I have to pay for an exchange?

For size, preference or change-of-mind exchanges, the customer pays the applicable return and replacement delivery charges. If Fluf sends an incorrect or damaged item, Fluf covers those charges.

Are delivery charges refundable?

Original delivery charges are non-refundable for customer-requested returns or exchanges.

How long do I have to request an exchange or return?

Please contact us within 7 days of receiving your order.

What condition should a returned product be in?

The product must be unused, unworn, unwashed, in its original condition, with original tags attached and free from stains, marks, perfume, damage or signs of use.

Can I send a Fluf order as a gift?

Yes. Selected Fluf products and sets are suitable for gifting. Gift presentation and packaging options may vary by product and availability.

Does Fluf offer personalized gift messages?

No. Fluf does not currently offer personalized customer-written message cards.

How can I contact Fluf?

For product, size, order, delivery or exchange questions, visit fluf.pk or WhatsApp us at 0326 4359244.